Privacy Policy

Thank you for your attention! Shandong LZY Laser Technology Co., Ltd. and its affiliates (hereinafter referred to as "LZY Laser," "we") deeply understand the importance of personal information to you and also highly value the protection of your privacy. Please carefully read and understand this "Privacy Policy" (hereinafter referred to as "this Policy") before using our products or services. This Policy applies to all products and services of LZY Laser. Terms of significant relevance to your personal rights and interests within this Policy are displayed in bold font. Please be sure to read them thoroughly.

This Policy will help you understand the following:

How We Collect and Use Your Personal Information

Cookies and Tracking

How We Share, Transfer, and Publicly Disclose Your Personal Information

Information Security

Your Rights

Updates/Revisions to This Policy

1. How We Collect and Use Your Personal Information

(1) Information We Collect

When you submit forms, we will ask you to provide corresponding information, including your name, email address, contact phone number, company name, and whether you have purchased our equipment, etc. If you do not provide this information, it will not affect your use of the basic functions of our products and services.

(2) Information We Collect During Your Use of Our Products and Services

When you use our products and services, we automatically collect information about your device (such as geographic location information, IP address, etc.) and log information (such as website access paths, time spent on pages, page click counts, etc.).

When you provide feedback to our customer service or participate in interactions, we collect the information you provide when contacting our customer service team, your responses to our questionnaires, as well as information about the categories and methods of services you use, and your operations when using the services, etc.

(3) How We Use Your Personal Information

To improve our service quality and recommend relevant content, products, or services to you. With your consent, send you information about products and services that may be of interest to you. If you do not wish to receive such information, you can unsubscribe according to the instructions in the text messages or through other methods we provide.

Invite you to participate in relevant activities (including promotional activities), improvement programs, market research, or satisfaction surveys.

(4) Special Circumstances for Collecting and Using Personal Information

You are fully aware that in the following circumstances, we may collect and use your personal information without obtaining your prior consent:

Related to national security and national defense security;

Related to public security, public health, and significant public interests;

Related to criminal investigation, prosecution, trial, and execution of judgments, etc.;

Necessary for protecting the life, property, and other significant legitimate rights and interests of the personal information subject or other individuals, but where it is difficult to obtain the consent of the individual;

The personal information is disclosed to the public by the personal information subject on their own;

Collecting your personal information from legally publicly disclosed information, such as lawful news reports, government information disclosure, and other channels;

Necessary for concluding a contract at your request;

Necessary for maintaining the security and stable operation of the provided products or services, such as discovering and handling product or service failures;

Necessary for lawful news reporting;

Necessary for academic research institutions conducting statistical or academic research based on public interest, and when providing the results of academic research or descriptions to the outside world, the personal information contained in the results is de-identified.

2. Cookies and Tracking

Records of your communications with us;

Results of any surveys we conduct on the website.

We will not retain your personal information longer than necessary for the purposes for which it was collected, unless required by law or regulatory requirements. We will retain customer files, which will contain personal information, for important periods as required.

3. How We Share, Transfer, and Publicly Disclose Your Personal Information

(1) Sharing Information

We will not share your personal information with any company, organization, or individual outside LZY Laser, except in the following cases:

Sharing with your consent: After obtaining your explicit consent, we will share your personal information with other parties.

Sharing as required by laws and regulations: We will disclose your personal information when required by relevant laws and regulations or by government authorities according to law.

Sharing with our partners: To better serve you, some of our services will be provided by authorized partners. In such cases, we may share certain of your personal information with these partners. For example: logistics service providers.

Sudden or emergency incidents: Necessary to respond to public health emergencies or to protect the property safety and life/health of natural persons in emergency situations.

(2) Transferring Information

We will not transfer your personal information to any company, organization, or individual outside LZY Laser, except in the following cases:

After obtaining your explicit consent or authorization;

If we are involved in mergers, divisions, acquisitions, or bankruptcy liquidation, and if the transfer of personal information is involved, we will require the new company or organization holding your personal information to continue to be bound by this Privacy Policy. Otherwise, we will require that company or organization to seek your authorization and consent again.

(3) Publicly Disclosing Information

We will only publicly disclose your personal information under the following circumstances:

After obtaining your explicit consent;

When required by law, legal procedures, litigation, or mandatory requirements of government authorities, we may publicly disclose your personal information.

According to relevant legal regulations, sharing or transferring anonymized personal information, ensuring that the recipient cannot restore and re-identify the personal information subject, does not constitute the external sharing, transfer, or public disclosure of personal information. Such data handling does not require notifying you or obtaining your consent.

4. Information Security

In the event of a personal information security incident, we will, in accordance with legal requirements, promptly inform you of: the basic situation and potential impact of the security incident, the measures we have taken or will take, suggestions for you to prevent and mitigate risks on your own, and remedies for you, etc. We will promptly inform you of the incident-related situation via email, letter, phone, push notification, etc. If it is difficult to inform each personal information subject individually, we will issue an announcement in a reasonable and effective manner. Simultaneously, we will proactively report the handling of the personal information security incident to regulatory authorities as required.

5. Your Rights

(1) According to relevant laws and regulations, you have the right to (1) access and copy specific personal information we hold about you; (2) request us to update or correct your inaccurate personal information; (3) object to our use of your personal information; (4) request us to delete your personal information. To ensure security, you may need to make a written request. We will verify your identity according to local legal requirements. If we have reasonable grounds to believe that these requests are fraudulent, unfeasible, infringe upon the privacy rights of others, or are otherwise unreasonable, we may refuse the request.

(2) Where provided by applicable law, you have the right to withdraw your consent for our processing of your personal information based on your consent. However, the withdrawal of consent will not affect the lawfulness of processing conducted prior to the withdrawal nor will it affect the processing of your personal information based on other legal grounds.

6. Updates/Revisions to This Policy

We may modify or update this Policy from time to time and will post the latest version of the Privacy Policy here. For significant changes, we will also notify you through various channels (e.g., email, SMS, or special prompts on the browser page).

7. Contact Us

If you have complaints, suggestions, or questions regarding personal information protection, or if you have any questions, comments, or suggestions regarding the content of this Privacy Policy, you can contact us at: 400-0843-611. We will verify your identity and promptly respond to your requests after verification.